Shipfinex Support
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Recent activity by Shipfinex Support-
What is USDC?
USDC (USD Coin) is a type of cryptocurrency known as a stablecoin.Stablecoins are designed to have their value pegged to another stable asset, in this case, the US dollar, at a 1:1 ratio. USDC is a...
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What are dividends, and how are they distributed to investors?
Dividends are periodic distributions of profits earned from the operation of maritime assets.On Shipfinex, dividends are:Generated from the operational earnings of tokenised ships.Distributed propo...
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What is asset tokenization, and how does it work on Shipfinex?
Asset tokenisation is the process of converting ownership rights of a physical asset (like a ship) into digital tokens (Marine Asset Tokens - MATs) that can be securely bought, sold, and traded on ...
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What is KYC, and why is it necessary?
KYC (Know Your Customer) is a mandatory verification procedure where customers provide identification documents to verify their identity. Shipfinex, as a regulated financial platform, is legally re...
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What happens to my investments if my account is compromised?
Immediately contact Shipfinex. Upon confirming your identity, we will secure your account and assist you in recovering or securing your investments.
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What are common scams targeting Shipfinex users?
Typical scams include:Phishing emails/message impersonating Shipfinex staff.Fake ShipFinex websites requesting login credentials.Investment scams promising unrealistic returns using the ShipFinex n...
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What security measures does Shipfinex use to protect my account?
ShipFinex employs industry-leading security measures:Strong encryption and secure data storage.Regular security audits and assessments.Multi-layered account verification (KYC/AML).24/7 security mon...
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How do I reset my password?
Use the "Forgot Password" link on the login page. Enter your registered email address, follow the secure link sent to your inbox, and create a new strong password.
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Is there a minimum and maximum investment limit on MATs?
Yes, the minimum and maximum investment limits vary per project. These details are clearly stated on each project's details page.
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What fees are charged on Shipfinex?
ShipFinex typically charges:Transaction Fee: 1.25% on MAT purchases (displayed clearly before purchase confirmation).Withdrawal Fee: Fees for withdrawing USDC to external wallets.Secondary Market F...