Shipfinex Support
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Recent activity by Shipfinex Support-
How secure is my investment and ownership in MATs?
Ownership of MATs is secured on blockchain technology, providing robust protection and transparency. Your investment is recorded securely and can be verified independently at any time via blockchai...
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How is the face match process carried out?
Once you've chosen your document, the next step is the face match. On the "Face Match" screen, you will be asked to capture or upload a selfie. The system uses advanced biometric algorithms to comp...
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Are there any fees involved in purchasing MATs?
Purchasing MATs may include a small transaction fee. All applicable fees are transparently displayed at the time of purchase before you confirm your investment.
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What type of address proof is required and how do I upload it?
For address verification, Shipfinex requires a recent utility bill, bank statement, or government-issued document that clearly shows your name and address. On the “Upload Address Proof” screen, sim...
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How do I know my investment is successful after purchasing MATs?
Upon successful transaction:You receive an on-screen confirmation and transaction ID.Your investment details and allocated MATs appear under "My Portfolio".A confirmation email and ownership ce...
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What should I do if I encounter issues during the upload or verification process?
If you experience any technical difficulties-such as problems uploading documents or receiving error messages please check the following:File Format & Size: Ensure your document is in an accepted...
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What is a Token Ownership Certificate, and how do I access it?
A Token Ownership Certificate is a formal digital certificate verifying your ownership stake in the asset you invested in. You can access and download your certificate anytime from your portfolio u...
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How long does the KYC verification process take?
Once you have submitted all required documents, the system displays an “In Progress” notification. Verification times can vary depending on system load and document clarity, but most users can expe...
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What happens after my KYC is successfully verified?
After successful verification, a confirmation screen will appear, indicating that your KYC has been approved. This unlocks full platform functionality, allowing you to:Trade and invest in ship asse...
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Who do I contact if I need further assistance or have additional questions?
If you encounter any issues or have questions regarding the KYC process, our dedicated helpdesk is available to assist. You can:Submit a ticket through the in-app "Helpdesk" section.Use the live ch...